Our apologies for the very selected few options in our SHOP NOW section. Please feel free to browse the VIEW ALL section.
The web site will be updated by June 16th. Please check back then.
Thank you for your understanding.
Shipping & Returns
SHIPPING POLICY
NOTE: We only ship within Switzerland.
Your purchase
When you purchase an item under the menu SHOP NOW on our site, the item is in stock and will be shipped in 2-3 days.
You will find all products under the VIEW ALL menu. These Items are mostly made to order. Please contact us at k.ceramicshop@gmail.com to confirm stock and lead times.
Return & Exchange Policy
We do our best to accurately depict and describe the items in our shop and we ask that you keep in mind that all items are one of a kind, made by hand, and by nature have imperfections and variations. If you are unhappy with the items that you receive, please contact us via email at k.ceramicshop@gmail.com within 10 business days to arrange for a refund or exchange. All items must be returned in good condition in original packaging in order to qualify for a refund or exchange. Return shipping cost will be reimbursed.
After a 10 day grace period, all sales are final.
We pack each item in many layers of bubble wrap, surrounded by heavy duty packing peanuts inside a heavy duty box. We take great care to ensure items arrive safely and we are happy to exchange it for a replacement for a similar item of equal value if you receive a damaged item. Please notify us via email at k.ceramicshop@gmail.com within 3 business days of receipt if you receive a damaged item, and ship it back to the studio in original packaging.
In the event of a stolen or lost package, refunds will not be provided. It is the customers responsibility to ensure that the shipping address is a secure location to receive packages.