Shipping & Returns
NOTE: We only ship within Switzerland.
When you purchase an item under the menu SHOP NOW on our site, the item is in stock and will be shipped in 2-3 days.
You will find all products under the VIEW ALL menu. These Items are mostly made to order. Please contact us at firstname.lastname@example.org to confirm stock and lead times.
Return & Exchange Policy
We do our best to accurately depict and describe the items in our shop and we ask that you keep in mind that all items are one of a kind, made by hand, and by nature have imperfections and variations. If you are unhappy with the items that you receive, please contact us via email at email@example.com within 10 business days to arrange for a refund or exchange. All items must be returned in good condition in original packaging in order to qualify for a refund or exchange. Return shipping cost will be reimbursed.
After a 10 day grace period, all sales are final.
We pack each item in many layers of bubble wrap, surrounded by heavy duty packing peanuts inside a heavy duty box. We take great care to ensure items arrive safely and we are happy to exchange it for a replacement for a similar item of equal value if you receive a damaged item. Please notify us via email at firstname.lastname@example.org within 3 business days of receipt if you receive a damaged item, and ship it back to the studio in original packaging.
In the event of a stolen or lost package, refunds will not be provided. It is the customers responsibility to ensure that the shipping address is a secure location to receive packages.